Choosing a commercial cleaning company is one of those decisions that seems simple until something goes wrong — a missed visit, an untrained crew member, a surprise invoice for work that should have been included. Here’s what Connecticut facility managers should actually look for before signing a contract.
Ask how staff are vetted
Cleaning crews typically have after-hours access to your building. A vendor should be able to explain their background-check process clearly, not just say “our staff are vetted” without detail.
Get a written, itemized scope
Verbal promises about what’s included don’t hold up when a dispute happens. A written scope of work — exactly what’s cleaned, how often, and what costs extra — protects both sides.
Ask about consistency of crew
Rotating, unfamiliar workers through your building night after night creates security concerns and inconsistent quality. Ask whether the same core team will be servicing your property regularly.
Check how long they’ve been in business
Longevity isn’t everything, but a cleaning company that’s operated in Connecticut for decades has a track record you can actually verify through references and existing clients.
Understand the pricing structure
Make sure you understand what’s in the base contract versus what’s billed as project work — floor stripping, carpet extraction, and post-construction cleanup are almost always separate.
Fraser Commercial Services has been Connecticut’s trusted commercial cleaning partner for nearly 40 years, veteran-owned and bonded and insured. Call 860-373-2525 for a free walkthrough and quote.